Important Update for our Guests
HOTEL RE OPENED ITS DOORS AS
COVID CERTIFIED ON MAY 29th 2020
The health, welfare and safety of our guests and employees are paramount at The Duke Boutique Hotel. The COVID-19 health crisis has had a tremendous impact on families, communities and businesses around the world. We understand that your travel plans may have been affected by the rapidly changing information on travel restrictions and event cancellations. With your safety and satisfaction at heart, we are working diligently to support you during this challenging time.
As we continue to monitor the impact of COVID–19, we are making adjustments to our direct booking cancellation policies as follows:
Non refundable rate reservations - In case of FORCE MAJEURE ( such as with Travel Ban due to COVID-19) where guests are forced to cancel their reservation due to travel restrictions beyone anyones control, a voucher of same value as payment made will be issued and will be valid for 1 year from cancellation date.
In case of cancellations for rates with free cancellation up to 48 hours prior to arrival, last minute cancellations due to FORCE MAJEURE (such as with Travel Ban due to COVID-19) will be issued with a voucher of same value as cancellation fee. Said vouchers will be valid for 1 year from cancellation date.
We will continue to monitor the situation and will be keeping this policy under review. We hope this helps you to plan and book any future travels with confidence.
Cancellation Policy Frequently Asked Questions
Q: I didn’t book directly with THE DUKE BOUTIQUE HOTEL. How do I cancel my reservation?
A: If you booked through an online travel agent or other third-party, you are advised to contact the original booking provider for information on their policies.
Q: I am trying to cancel an existing reservation I booked but i can’t cancel the reservation. What should I do?
R: If you booked the reservation through us we can assist with the cancellation as per policies outlined above. However, if you made the reservation through an online travel agency (e.g .Expedia or Booking.com), you need to contact the online travel agency to cancel the reservation.
Our pledge to Guest Health and Safety:
We have always taken our guests health and safety, hotel cleanliness and high standards of hygiene very seriously. It is not just us who say this, but so many guests who take the time to review us on various social media.
During these challenging times, we are taking additional steps and procedures to ensure the safety of our guests and staff.
Our hotels’ health and safety measures are designed to address a broad spectrum of viruses, including enhanced awareness training re COVID-19, and include everything from handwashing hygiene, cleaning product specifications to guest room and common area cleaning procedures.